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[vc_row][vc_column][vc_column_text]Every day, millions of packages are delivered all over the world. To ensure the fastest possible delivery, logistics providers usually have depots along national and international routes.

Parcel companies like Amazon, UPS or FedEx operate like well-oiled machines. Every second of the delivery process is optimized from the preparation of your package to its receipt. However, mishaps or snags can sometimes disrupt this well-organized process and cause delays.

If you have ever wondered “Why is my package late?”, here are some possible explanations.

Delivery delays due to administrative errors

There are many reasons for late deliveries, but most of them have to do with order processing. If you want to avoid delays or even , read the following.

Errors during data entry

A misspelled, incomplete, or outdated address, inaccurate handwriting, or even poor print quality can prevent the logistics company’s delivery driver from finding your shipping address.

Make sure you enter the correct shipping information after you have . Check the address for typos or errors. If you are unsure of the proper format of an address, you can find this information on your freight forwarding company’s website.

By taking a few extra minutes to make sure the information is correct, you can help avoid delivery delays.

Non-compliance with customs rules

As a shipper, it is your responsibility to be aware of and comply with applicable laws regarding prohibited and restricted items.

If your package is suspected of containing prohibited items (such as lithium batteries), it will be detained until the situation is clarified.

Some regions of the world have strict customs policies. If you are interested in shipping a package to the Maple Leaf country, we invite you to read our article on .

Delays due to the delivery location

Last mile delivery is the final step in the package shipping process. It is also the most challenging in terms of timeliness. Here are the main reasons why your package may be delayed.

No doorbell

Since the drivers cannot simply leave the package at your door unless you authorize them to do so, it is important that the driver be able to signal his arrival once at your location. If a doorbell is not present or other means to let you know he is arrived, they will have to come back another day. This implies a potential delay on the day of receipt of your package.

Difficult access to the delivery site

Difficult access to your business or home may prevent the delivery of your goods. If the instructions are not clear or not indicated at the time of the order (for example if the code number of a building is missing) the courier will have to leave. As in the previous case, a new delivery attempt will be made the next business day.

Failed delivery attempts

Couriers are often on a strict route schedule to achieve the delivery and collection of a certain number of stops per day. This means that, in most cases, it is impossible for them to deviate and return to the same address several times on the same day if you have not been present.

As a rule, if there is no one at the address, the courier will try to deliver your package the next day. After several unsuccessful attempts, the package will probably be sent back and stored in a depot so that the recipient can come and pick it up by himself.

Delays in deliveries related to the supply chain

Every day, transportation brokers offer many logistics services to optimize their clients’ supply chains. However, these same chains can be disrupted by several factors causing delays in delivery. Here are a few examples.

Temporary technical issues

Sometimes technical problems in the supply chain can occur. Transport companies usually notify their customers if they identify a problem. They usually estimate the time needed to remedy the problem, considering their operational schedule.

Strikes

When workers go on strike, it can disrupt the entire supply chain. In some cases, delivery times may be extended.

Delivery delays due to external factors

Finally, in addition to technical and human factors, external factors can influence the supply chain and therefore create delays in the delivery of your goods.

Weather conditions

Sometimes bad weather can have a major impact on package delivery. In some cases, delivery companies may have to suspend operations entirely for a few days.

Heavy rains can cause flooding, preventing trucks from reaching their destinations. Snow and ice can make roads impassable, and high winds can bring down trees and power lines.

High demand during certain periods

The popularity of e-commerce and new trends in online shopping behavior have significantly impacted delivery companies. Due to a titanic volume of packages, especially during the holiday season, many delivery companies are falling behind.

Globex meets all your shipping needs

There are many reasons why packages can arrive later than expected. We hope this article has helped shed some light on the subject and that you have a better understanding of what can cause a package to be delayed.

If you’re looking for a parcel delivery company that goes above and beyond to get your package to you on time, contact Globex. Whether you are shipping within Canada, the United States or internationally, we are here to provide you with fast and reliable service.[/vc_column_text][/vc_column][/vc_row]

As an e-commerce merchant, shipping your products to your customers is a vital part of your operation. Shipping large quantities of products can be complex and requires careful preparation in terms of packaging, choosing a service and determining your delivery area.

Whether you want to ship within Quebec or internationally, you’ll need to find solutions for all these issues before getting started.

Globex Courier is an expert in e-commerce shipping. In this article, we provide an overview of the factors to consider when shipping products and how to choose the right shipping service.

Packaging

When shipping products you’ve sold online, the first step is to package them properly.

The importance of packaging

It’s important to make sure that packaging is always neat and appealing. It’s a key marketing element for companies— brands with great packaging are often more popular than their drab counterparts. Some even personalize their packaging to give themselves an edge. So, you’ll want to carefully consider what your packaging is going to look like before getting started.

Avoid excessive packaging

Once you’ve figured out your product packaging, you’ll need to determine what to ship it in and how to protect it. Depending on the type of product you’re shipping, you may need a variety of cushioning and protective packing materials. However, consumers today are becoming more and more eco-conscious and demonstrating a preference for zero waste. Try not to use more packaging than necessary to avoid being branded as wasteful.

Labelling

The final step of the packaging process is labelling. Most of the time, e-commerce merchants set up their platform so that labels print automatically. You can then simply place them on the corresponding packages. Consult your carrier to determine the cost and template for your labels.

Delivery area

When deciding on a shipping service for your e-commerce products, you need to consider your delivery area. You need to decide whether you’ll be shipping across Canada, within Quebec, or internationally.

Calculating shipping costs

Knowing your delivery area is essential to calculate shipping costs. The following elements must also be considered:

• The size of the package
• The weight of the package
• The country of origin
• The destination country
• Package tracking
• Insurance

Every carrier will offer different prices depending on the add-ons and options you choose. However, when it comes to pricing, the most important consideration is the distance between the place of origin and the destination. That’s why it’s important to establish the delivery area your online store will cover before getting started.

Variable or fixed rates?

There are two main options when it comes to charging your customers for delivery: variable and fixed rates. A fixed rate never changes, no matter where you’re shipping to. This method is easy to implement, but it can lead to customers being over, or undercharged for shipping. If you’re shipping within Montreal or sending a product to Paris, the costs won’t actually be the same for both customers, but they’ll be charged the same amount.

Variable rates are a more fair and personalized way to charge your customers. Shipping platforms such as Shopify can provide customers with rates that vary depending on carrier and location.

Free delivery

The last issue to cover when it comes to shipping rates is free delivery. Many companies and e-commerce platforms offer free delivery to entice customers into buying from their site. According to Statista, 73% of shoppers consider free delivery to be a deciding factor when it comes to purchasing items online.

Of course, free delivery doesn’t work for all economic models and geographic areas. However, it’s a great way to help your online business grow.

Customs

Depending on the country you’re shipping to, packages may incur customs fees.

Calculating tariffs, taxes and customs duties

Generally, customers are responsible for any additional fees incurred at customs. They are supposed to know the duties that apply to their country.

It’s always a good idea to give your customers a heads up about potential additional fees to avoid any unpleasant surprises. Talk to your shipping company about trying to estimate customs fees so that you can determine whether you need to warn your customers about them.

When packages get stopped at customs

The last issue to keep in mind when shipping internationally is the possibility of having your package stopped at customs. This is a rare occurrence, but you must be equipped to deal with the possibility.

Respect delivery times

Delivery times are another incredibly important aspect of shipping that will influence your choice of carrier.

Consumers have high expectations when it comes to delivery times 63% expect their package to be delivered within 3 days of purchase. Therefore, you need to work with a carrier that offers quick, reliable delivery throughout your delivery area. Respecting delivery times is essential to maintain your credibility and grow your business.

Globex Courier: the right shipping service for your e-commerce business

Coordinating product shipping for an online business is no easy task. As you can see, there are many factors to consider and it’s vital to choose the right carrier.

Globex Courier is the right choice for all your e-commerce shipping needs. Our API and team expertise will be sure to exceed your expectations and those of your customers.

Globex Courier offers a shipping service specifically designed for e-commerce. With our customizable solutions, you can configure your shipping options to suit your needs and your customers’ expectations.

Contact us today! We will be happy to answer your questions and work with you to determine the best possible strategy for delivering the products from your online store to Quebec or anywhere in the world!

Works of art are one of the items that need to be handled with the greatest care during shipping. This is even more true when you consider that some works of art are centuries old or even millenniums.

Transport companies must take many precautions and work meticulously to ensure the safety and integrity of artwork shipped to the four corners of the globe.

Whether you are a collector, an artist, or a gallery owner, finding the right shipping company isn’t something to be taken lightly. There are many factors to consider, including the conditions of transport, the speed of the service, the shipping fees, and the reliability of the service.

How do you make sure that your artwork is shipped safely? At Globex Worldwide Courier, we specialize in art transportation and have everything needed to ship your art safely.

Things to consider before shipping a work of art

There is more to shipping works of art than just the shipping itself. Many important steps need to be taken before delicate items, like artwork, can be shipped.

Have the condition of the artwork assessed

It is important to know the condition of the artwork before it is shipped. Having it carefully inspected will reveal all the defects of the work (scratches, stains, perforations, etc.) and provide a detailed, signed report on its condition before departure.

This kind of official document is essential for both the owner of the work and the carrier. In the event of problems or breakage during transport, the carrier will be responsible for damages and will not be able to deny any damage done to the work. In other cases, the owner will not be able to claim damages that were present prior to the report. It is important to note that if no additional insurance is taken out, the carrier’s liability will be limited.

Pack the artwork carefully

Works of art are often priceless and require greater protection than more traditional shipments. The shipper must protect the artwork against shocks, deformations and temperature variations involved in international transport by air, ocean, or ground carriage.

There are many ways to protect artwork, such as protective corners made of various materials for paintings or prints or adding protective wrapping for a statue to protect it from the normal rigors of transport. In practice, three layers are generally used to protect the work. The first layer is made of a flexible material to cover the work. A second, thicker layer is used to absorb shocks. The last layer is rigid.

Finally, the work must be placed in a sealed container after packing. This container must be adapted to the type of artwork, its size, and its weight. These containers are often rigid and made of wood or heavy corrugated cardboard. They have a specific wedging system that limits vibrations to protect the work. An international courier will offer advice on packing your artwork and can even do it for you with the help of associated partners.

Prepare customs documents

The last step is to prepare the customs and pre-transport insurance documents. In most cases, art owners take out specific insurance to cover themselves in case of breakage, theft or loss. It is strongly recommended that you take out such insurance for international transport of your works of art, regardless of their value.

As far as customs are concerned, it is important to carefully follow the administrative procedures of the countries the artwork is travelling to. Artwork shipping is highly regulated. International customs services pay close attention to the transport and transit of these works. They do this in order to avoid illegal transit or trafficking of artworks on an international level. No need to panic, this is perfectly normal and is generally for your own good.

Some works of art must be declared to the customs authorities of the country of origin and in all cases to country of destination. In addition, customs fees may apply depending on the country and the value. We recommend checking with your shipping company to find out what the customs fees will be at destination.

Check with your shipping company, the Canadian customs service or the country in question to find out more about what you need to fill out and sign before shipping your artwork. Globex Courier provides a turnkey service and can help you prepare the customs documents. Contact us for more information.

Shipping the artwork

Once the preliminaries for shipping your artwork have been finalized, it’s time to focus on the shipping itself. Choosing a shipping company is an important step. At Globex Worldwide Courier, we offer a dedicated service to ensure that our clients’ artwork is properly shipped.

When choosing your carrier, make sure they have the expertise to ship this type of item.

How to choose the right company to ship your art

Choosing a shipping company for shipping your artwork internationally is no easy task. When dealing with such a valuable and important item, you should always work with a company that specializes in this type of service. Shipping companies typically offer an artwork transport service that includes packing, handling and delivery of such fragile and one-of-a kind items.

These companies have all the necessary equipment to guarantee the safety of your work. They have qualified and trained personnel, vehicles designed to limit shocks and vibrations, and everything is managed as efficiently as possible. As for insurance, experienced companies often have specific insurance policies for works of art.

Transport conditions for artwork

Your artwork is carefully packaged. The insurance and customs documents are signed, and your carrier has been chosen. All that’s left to do is to transport the artwork by air or other chosen modes to its destination.

All these conditions must be met during transport to ensure the work reaches its final destination without being mishandled.

What happens when the artwork is delivered?

Once the artwork arrives at its destination, it will be delivered to you, and you will be asked to sign for it. You will then have to make a report on the condition of the box to ensure that there is no apparent exterior damage to the shipping container, crate or box. If there is, you must report it immediately to the shipping company and take pictures. You should then unpack the box and make sure that the contents were not damaged during shipment.

In case of damage, the transport company could be held responsible. You can also use this time to check the authenticity documents of the artwork if it is a purchase.

Be especially careful during this assessment. You must declare the slightest deterioration or damage. This is important because once the report is made and signed, there is no turning back. If you later find that there is a dent or a hole in the work, it will be too late. If these damages have not been declared, the responsibility cannot be put on the carrier.

You should also know that Globex is the only transporter that offers real insurance guarantees in the event of a problem during transport of your artwork. Choosing Globex means choosing a shipping company that cares about your artwork and guarantees that it will be transported with complete peace of mind.

Trust Globex Courier’s expertise for the transportation of your works of art

Shipping a work of art is often a stressful time for the owners. These wonders have immeasurable cultural and sentimental value. Their shipment must be taken seriously, and many points must be checked and double-checked.

Contact Globex Courier to make your job easier. Our international courier company offers a service dedicated to transporting artwork in Montreal and around the world. Our expert staff will carefully transport your artwork within Canada or internationally. Our service includes packing, express transportation and assistance with customs documentation and insurance with certification.

Contact us now to obtain more information about our services – by email at info@globexcourier.com or by phone in Montreal at (514)739-7977, Quebec at (418) 948-1712 or anywhere else at 1-800-359-2111.

Request a free quote for the transportation of your artwork.

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If you work in e-commerce, it goes without saying that in order to stay competitive, your company needs to ensure that the products it ships to customers are delivered as quickly as possible. In other words, high-quality products and good customer service are no longer enough to stand out as an e-commerce company.

In this article, find out more about last-mile delivery, a supply chain step that has become crucial for e-commerce companies.

What is last-mile delivery?

Last mile delivery is the final step in the shipping process. It is usually handled by the postal service or an express courier company.

It generally begins at the shipper’s distribution centre and ends when the parcel has been delivered to the recipient’s location.

“Last-mile” is just an expression. In reality, there can be dozens of kilometres between the distribution centre and the delivery address.

How the rise of e-commerce affects last-mile delivery

E-commerce has grown enormously in the last few years. In Canada, online sales have increased by over $9 billion in the last 2 years alone. This growth has greatly altered consumers’ expectations regarding last-mile delivery.

It used to be normal for deliveries to take weeks to arrive, but these days, it would be considered completely unacceptable for e-commerce companies to make their customers wait that long. A delivery delay as short as two days can be enough for a business to lose sales.

Furthermore, consumers now expect real-time package tracking, delivery every day of the week and even free product returns. Studies have revealed that 14% of customers would stop shopping with a company after just one late delivery.

Online businesses that want to stay relevant and competitive need to choose a delivery service that offers a comprehensive, reliable and efficient e-commerce shipping solution.

Aspects to consider when choosing a delivery service

In the current context, it’s essential for e-commerce companies to choose the right delivery and courier service, because it will become a defining element of the experience they offer to customers. Here are a few important aspects to consider when choosing a delivery partner.

Geographical coverage

For online businesses, borders are virtually non-existent. People from all over the world may be interested in buying their products.

That’s why e-commerce companies should choose delivery services that not only offer local delivery in major city centres like Montreal and Quebec City, but also provide shipping across Canada, the United States and internationally through a network of trusted partner companies.

The tools available

It’s completely reasonable for online businesses to expect their transportation and shipping logistics partner to be as familiar as they are with modern computer-based tools.

For example, some delivery services give online businesses the option of connecting their website to an API that makes it much easier to manage deliveries and save on shipping costs.

Specialist support 24/7

For e-commerce companies, the delivery service they use is practically an extension of their brand.

If the delivery service fails to provide customer service that meets consumers’ expectations, the e-commerce company that uses it will suffer the consequences. It’s essential for online businesses to choose a delivery partner that offers impeccable, personalized customer service.

Globex Worldwide Courier: the ideal partner for e-commerce companies

Nowadays, last-mile delivery is an aspect of business that e-commerce companies need to take very seriously. If this final stage of the shipping process is not executed properly, customer confidence can quickly erode and affect the e-commerce company’s sales and reputation. That’s why online businesses need to choose their delivery service with care.

If you are looking for a shipping partner that suits your particular needs, trust Globex Worldwide Courier. We can even provide you with a dedicated sales consultant who will make sure that all your needs are met. Contact Globex today!

Globex has been alerted to the unauthorized use of its business names and logos by persons or companies fraudulently representing themselves as Globex or as business partners of Globex.

Fraudulent email messages often use corporate logos, colours, and legal disclaimers to make it appear as though they are real, in an attempt to trick people into providing personal information such as usernames, passwords, credit card details, etc., for the purpose of committing theft, identity theft and/or other crimes.

Recognizing unauthorized emails is key to protecting yourself against such theft and other crimes. Indicators that an email might be fraudulent include:

• Unexpected requests for personal and/or financial information.
• Alarming messages and requests for immediate action, such as “Your account will be suspended within 24 hours if you don’t respond” or claims that you’ve won the lottery or a prize.
• Spelling and grammatical errors and excessive use of exclamation points (!).

If you suspect that you have received a fraudulent email claiming to be from Globex, please forward it to info@globexcourier.com and then delete the email immediately.

An example of a fraudulent email content:

CERS / Canadian Export Reporting System

Dear customers,

As you may already be aware, the Canadian Border Services Agency (CBSA) has made changes to the Export Declaration process. An Export Declaration is required for all shipments with a value equal or above $2000.00 cad being Exported from Canada to all other countries, except the Unites States. Most of us have referred to this declaration as a B13.

There are 2 dates to remember:

As of August 10^th, 2020, exporters will no longer be permitted to present a manual Export Declaration. You are required to register with the CERS (Canadian Export Reporting System) which is now a web-based portal for you to prepare your declarations.

Those of you that were preparing your declarations via the CAED system have received notification from CBSA and are surely already registered. However, those that are not, will need to do so before September 30^th, 2020.

What should you do if you are not registered?

You have 2 options:

1. Register as soon as you can by following the instructions and options on the following link: cbsa-asfc.gc.ca
2. Let us help. If it is easier to let us handle the declarations for you, we can. However, we would be required to register with CERS as your service provider and will require some information from you to do so. There will be a fee for every declaration we will submit on your behalf. This will also require that when shipping values above $2000.00 CAD, that your commercial invoices have complete product information, including the country of origin of the product(s) as well as the associated HS codes.

For more information, do not hesitate to contact us at 1-800-359-2111 or by email at info@globexcourier.com

Who offers you the right courier service for your business?

In a recent article posted, It provided some preliminary information to help you chose the right Transport Company depending on your shipping needs. As a follow up, this article is meant to help you with finding the right COURIER SERVICE for your shipments under 75 kilos.

The right COURIER SERVICE for your business is the one that can satisfy your needs to and from all destinations; may it be locally, Regionally, Nationally, to the USA or Overseas. A Courier Consolidator offers you access to the best Courier Networks available. They are not affected by the limitations of Courier Companies. They capitalize on the strengths of these Integrators to afford you the best service option for your shipments.

While I use the 75 kilos limit as a point of reference only, a Consolidator can offer COURIER SERVICES for weights much greater. There comes a point where the weight or size of your shipment may surpass the limits or allowances for a COURIER SERVICE. Typical Courier Companies will simply refuse to transport it, while a Courier Consolidator has the means of finding an alternate option with their vast Network.

COURIER SERVICES offered by a Consolidator is right for you.

• We offer you the best Networks for your destinations and weights.

• Globex offers rates commensurate with your total volumes.

• They offer shipping expertise and flexibility for your nonstandard shipments.

• They offer solutions to meet your needs

• We are an extension of your business

They OFFER THE RIGHT COURIER SERVICE FOR YOUR BUSINESS.

Let us help. Call or Chat with us at Globex Worldwide Courier.

Scott Curran – SWA
info@globexcourier.com
Globex Worldwide Courier

Getting goods from Point A to B will require a Transport Company. There are several types of transportation options, which one do you need?

The following will help you in understanding which type of Transport Company you need based on your shipping profile.

First Step is to determine where you’re shipping. This should be broken down in 5 categories:

A – Locally

B – Regionally

C – Nationally

D – Cross Border (to and from the USA)

E – Internationally

Second step would be to identify what your shipping:

A – Documents

B – Goods under 75 Kg

C – Goods Under 500 Kg

D – Goods Above 500 Kg

E – Goods above 1000 Kg

And lastly, determine the mode of Transportation you require:

A – Ground

B – Air

C – Ocean

Based on these criteria, you may require more than one Transport Company; however, dealing directly with one or several, may be challenging if your volume does not afford you privileges with them. Transport Companies will favor clients with regular volumes. Those that do not ship daily or weekly will find themselves struggling for service and competitive pricing.

You may even consider hiring an experienced Transportation Logistics Coordinator for your company, but this will not be a wise investment if your volumes do not support preferential service and pricing offered by the various Transport Companies.

There is a simple solution; Find an experienced Courier Consolidator. They have the volumes and relationships with all types of Transport Companies. Dealing with the right Consolidator will afford you the support you need while benefiting from their combined volumes. Your profits depend on it.

Let us help. Call or chat with us at Globex Worldwide Courier.

Scott Curran – SWA
info@globexcourier.com
Globex Worldwide Courier